Shipping policy

EcoGrowMedia is committed to delivering your order quickly and reliably. Please review the following information about our shipping process.

Processing Time

Orders are processed within 1–2 business days after payment is received.

Orders placed after 1 PM or on weekends/public holidays will be processed the next working day.

Delivery Options

• Standard UK Delivery: 2–4 working days
  
• Express Delivery: Next working day (for orders placed before 1 PM)
  
• Free Shipping: Available on all UK orders over £50
  

All orders are shipped from our UK warehouse.

International Shipping

At the moment, we only ship within the UK.

We are working on expanding our delivery options to serve international customers in the future.

Tracking Information

Once your order has been shipped, you will receive an email confirmation with tracking details (where applicable).

Shipping Delays

While we do our best to deliver orders on time, unforeseen circumstances such as weather, courier delays, or high order volumes may cause delays.

We appreciate your patience and understanding in such cases.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected delivery time, please contact us immediately at support@ecogrowmedia.co.uk.

We will work with the courier to resolve the issue as quickly as possible.

Contact

If you have any questions about your shipment, please contact our support team at:

support@ecogrowmedia.co.uk